Routledge

The Abusive Customer

Edition: 1.0
ISBN13: 9781032515007

Format - Paperback
By Yorgov, Ivaylo

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A$54.08
A$54.08 A$55.75
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The Abusive Customer

A$54.08
A$54.08 A$55.75
Product description

This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.

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