Managing Business & Professional Communication

Managing Business and Professional Communication provides students with strategies to manage effectively the communication challenges they will encounter.

The text tailors communication concepts to the unique demands of the workplace environment.

Managing Business and Professional Communication surpasses the coverage of traditional communication texts to address the most recent surveys of expected workplace competencies: exhibiting leadership; managing organisational culture, communication style differences, and conflict; dealing with difficult people; improving cultural diversity and intercultural communication; listening and interpersonal communication; groups and teams; written communication; technology, social media and networking; and interviewing, selling, and negotiating successfully.

Managing Business and Professional Communication not only prepares students for relevant, informative, and persuasive public presentations in the workplace, but also prepares them to manage cultural diversity, sales, customer-service, audits, briefings/reports, team-building, and other communication proficiencies vital for success in today’s workplace.