Intranet Management Handbook

This is the first book to offer practical advice on intranet management, based on the work of the author as an intranet consultant over the past fifteen years.

Key areas include:

managing intranets: opportunities and challenges

defining user requirements

making a business case

developing a content strategy

enhancing collaboration

managing technology

specifying and selecting software

using Microsoft SharePoint for intranets

operational planning

establishing the intranet team

managing intranet projects

evaluating risks

enhancing the user experience

marketing the intranet

measuring user satisfaction

creating the governance framework

writing an intranet strategy

intranets and information management.

An appendix offers guidelines for social media use.

Readership