Crisis Management in the Tourism Industry

The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences.
Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction, in order for the businesses involved to be more prepared for such events. Now in its second edition, this text has been fully revised and extended to include recent events such as Bali, SARS and international terrorism, expanding sections such as
* Terrorism and criminal activitie* Risk perceptions and the influencing variable* The stakeholder concept* Analysis methods- visibility of advantages/disadvantages of method* Marketing instruments and best practice
Written by one of the world’s leading experts from the World Tourism Organisation, the book has global coverage, and presents international, up-to-date case studies and examples from countries such as the UK, Australia and USA.The book provides discussion of* The influential effect of the mass mediaHow crises effect the purchase decision processDestination branding/image and its manipulationPreventative crises management and strategie
Crisis Management in the Tourism Industry is an essential guide to explaining how the tourism industry can prepare and succeed in the face of the effects of crises.