BSBCUS201A Deliver a service to customers Learner Guide

This Learner Guide addresses the competency BSBCUS201A Deliver a service to customers.   It provides solid underpinning knowledge, plenty of practical examples and workplace scenarios, and the flexibility to be used in a variety of learning environments, such as on-the-job, off-the-job, distant learning or for a combination of these.   This Learner Guide will help trainees and students achieve superior learning outcomes with the following learning features:

• Numerous practical activities linked to competencies
• Important tips and hints to help students on-the-job
• Practical examples to show how theory applies to the workplace
• End-of-chapter assignments and case studies
• Workplace Projects to allow students to apply theory to a workplace situation
• Workplace Simulations that are based on case studies and scenarios
• A glossary of key terms
• End-of-section tables linking the activities in the Guide to the performance criteria addressed in the section
• End-of-section tables that link the Employability skills covered.
• Provides engaging material for learning, designed to increase the participant’s interest in the program and likelihood of completion
• Is written in relevant, easy-to-read language that facilitates learning
• Provides numerous activities that develop concepts and reinforce skills
• Provides clear links between learning and practice, including employability skills
• Can be used in both workplace and classroom training environments.

This Learner Guide will help teachers and trainers of the competency standard by:

• Providing a clear and consistent resource for each participant
• Giving the necessary underpinning knowledge for each participant minimising the need for further handouts and/or preparation
• Providing a source of assessment activities and/or a component of a portfolio of evidence when complete