Cengage Learning
A Guide to Computer User Support for Help Desk and Support Specialists
ISBN13: 9781285852683
Format - Mixed media product
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Author(s): Fred Beisse
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows© 7 and cloud computing. Leading HelpSTAR© and Microsoft© Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
Review(s):
EAN: 9781285852683
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows© 7 and cloud computing. Leading HelpSTAR© and Microsoft© Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
Review(s):
EAN: 9781285852683
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