Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

Practical, proven ways to turn any sensitive, emotional, or confrontational workplace conversation into a positive exchange that benefits all

• Change-initiative guru John Stoker provides executives and managers with the skills they need to ensure every conversation is directed toward fostering greater collaboration, increasing mutual respect, and improving organizational performance
  
• Easy to remember even in the heat of tough conversations, Stoker's communication skills model is based on the principles Recognize and Suspend, Express, Ask, and Listen and Attend
  
• Founder of DialogueWORKS, LCA, and former member of VitalSmarts, the author serves as a consultant to Lockheed Martin, Turner Broadcasting, AT&T, Comcast, Honeywell, and other major corporations