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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
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Today’s most sought-after “customer service sleuth” and turnaround expert unlocks the secrets to transforming customer...
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“Dr Charlotte R. Pennington has pulled off a remarkable trifecta of being clear, concise, and...
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McGraw Hill TEAS Review, Fourth Edition
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Essential review and practice the TEAS—completely updated to reflect the changes in the revised examPassing...
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McGraw Hill HESI A2 Review, Third Edition
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Essential review and practice for the HESI A2 exam—revised and updated, with 400+ review questions...
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McGraw Hill 5 TEAS Practice Tests, Fifth Edition
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Rigorous practice for the TEAS—completely updated to reflect the changes in the revised examPassing the...
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“This intensely practical book offers a cutting-edge, evidence-based framework for coaches and other helping professionals...
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Developing Maths Lesson Planning and Frameworks: Mastery, Logic and Reasoning in the Classroom
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This book supports teacher trainees as they help students develop maths reasoning skills. It uses...
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LANGE Pharmacology Flash Cards, Fifth Edition
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Perfect for the USMLE Step 1! Hundreds of quick, fun, and effective study cards—complete with...
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A complete guide to fluid mechanics for engineers—fully updated for current standardsThis thoroughly revised, classic...
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Neurologic Rehabilitation, Second Edition: Neuroscience and Neuroplasticity in Physical Therapy Practice
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This expert guide integrates full-color illustrations with neuromuscular skeletal content to help readers quickly and...
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The quickest, most efficient way to master critical facts about common drugs Perfect for NAPLEX and...
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Complete coverage of every topic on the current version of the CASP+ examTake the challenging...
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5 Steps to a 5: AP Precalculus 2024
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AP Teachers’ #1 Choice!Ready to succeed in your AP course and ace your exam? Our...
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