{"product_id":"total-quality-management-and-operational-excellence","title":"Total Quality Management and Operational Excellence","description":"\u003cp\u003eThe notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.\u003c\/p\u003e\u003cp\u003eQuality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:\u003c\/p\u003e\u003cul\u003e \u003cli\u003eAccelerating change\u003c\/li\u003e \u003cli\u003eReducing cost\u003c\/li\u003e \u003cli\u003eProtecting reputation\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003eThe popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.\u003c\/p\u003e\u003cp\u003eGuiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45541632016622,"sku":"9781138673410","price":79.04,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781138673410.jpg?v=1720113064","url":"https:\/\/bookland.com.au\/products\/total-quality-management-and-operational-excellence","provider":"Book Land AU","version":"1.0","type":"link"}