{"product_id":"the-abusive-customer","title":"The Abusive Customer","description":"\u003cp\u003eThis book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.\u003c\/p\u003e","brand":"Routledge","offers":[{"title":"Default Title","offer_id":44193415233774,"sku":"9781032515007","price":54.08,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/products\/9781032515007.jpg?v=1686214020","url":"https:\/\/bookland.com.au\/products\/the-abusive-customer","provider":"Book Land AU","version":"1.0","type":"link"}