{"product_id":"right-every-time-hardback","title":"Right Every Time - Hardback","description":"\u003cp\u003eA Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time . Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45583220605166,"sku":"9780824783280","price":201.6,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/right-every-time-hardback","provider":"Book Land AU","version":"1.0","type":"link"}