{"product_id":"quality-management-for-organizational-excellence","title":"Quality Management for Organizational Excellence","description":"\u003cem\u003eFor courses in quality management, quality engineering, quality technology, and continuous process improvement.\u003c\/em\u003e \u003cbr\u003e\n \u003cbr\u003e\n A comprehensive guide to becoming an effective quality manager and decision maker \u003cbr\u003e\n \u003cbr\u003e\n This practical text helps current and future quality managers and decision makers gain the knowledge and skills they need to achieve organisational excellence. \u003cstrong\u003eQuality Management for Organizational Excellence: Introduction to Total Quality, 9th Edition\u003c\/strong\u003e covers all quality management concepts. The book’s first section focuses on the “people aspects,” including leading change, employee empowerment, training, team building\/teamwork, and conflict management, while the second section deals with the “technical aspects,” including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma, and benchmarking. Topics have been updated to include the latest trends and information relating to the topics in question so that students are learning the latest information. Each chapter contains a summary, key terms and phrases, factual review questions, critical-thinking activities, and discussion cases. \u003cp\u003e\u003cstrong\u003eThe full text downloaded to your computer\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith eBooks you can:\u003c\/p\u003e \u003cul\u003e \u003cli\u003esearch for key concepts, words and phrases \u003c\/li\u003e\n \u003cli\u003emake highlights and notes as you study \u003c\/li\u003e\n \u003cli\u003eshare your notes with friends \u003c\/li\u003e\n \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eeBooks \u003c\/strong\u003eare downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. \u003c\/p\u003e \u003cp\u003eUpon purchase, you'll gain instant access to this eBook. \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eTime limit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe \u003cstrong\u003eeBooks\u003c\/strong\u003e products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":46286564655342,"sku":"9780135577486","price":69.8,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/quality-management-for-organizational-excellence","provider":"Book Land AU","version":"1.0","type":"link"}