{"product_id":"quality-issues-in-heritage-visitor-attractions","title":"Quality Issues in Heritage Visitor Attractions","description":"* Quality as a tool for succes*Covers a diverse range of quality issues and theories in the context of heritage attraction* Well-respected international contributor team of academics and practitioner\u003cbr\u003eHeritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence\u003cbr this new book on quality issues brings together a range of specialists who lead us from the evolution to our current position roadmap. it provides toolkit assist continuous improvement journey and presents vision what lies ahead in millennium\u003e'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general\u003cbr\u003eDivided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":44556296028398,"sku":"9780750646758","price":227.2,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9780750646758.jpg?v=1703543959","url":"https:\/\/bookland.com.au\/products\/quality-issues-in-heritage-visitor-attractions","provider":"Book Land AU","version":"1.0","type":"link"}