{"product_id":"principles-of-total-quality-hardback","title":"Principles of Total Quality - Hardback","description":"\u003cp\u003eIn this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of \u003cb\u003ePrinciples of Total Quality\u003c\/b\u003e explains this strategy for both the service and manufacturing sectors.\u003c\/p\u003e\u003cp\u003eThis edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. \u003c\/p\u003e\u003cp\u003eThe book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45546378592494,"sku":"9781574443264","price":187.85,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781574443264.jpg?v=1720232663","url":"https:\/\/bookland.com.au\/products\/principles-of-total-quality-hardback","provider":"Book Land AU","version":"1.0","type":"link"}