{"product_id":"practical-guide-to-call-center-technology-paperback-softback","title":"Practical Guide to Call Center Technology - Paperback \/ softback","description":"\u003cp\u003eGet the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45576278212846,"sku":"9781578200948","price":79.19,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781578200948.jpg?v=1720969199","url":"https:\/\/bookland.com.au\/products\/practical-guide-to-call-center-technology-paperback-softback","provider":"Book Land AU","version":"1.0","type":"link"}