{"product_id":"microsoft-dynamics-crm-2016-unleashed","title":"Microsoft Dynamics CRM 2016 Unleashed","description":"\u003cp style=\"margin: 0px;\"\u003e\u003ci\u003eMicrosoft Dynamics\u003c\/i\u003e®\u003ci\u003eCRM 2016 Unleashed \u003c\/i\u003epresents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing every new Online and On-Premises version of Dynamics CRM 2016. Leading Dynamics implementer Marc Wolenik presents comprehensive coverage of configuring, customizing, and operating Dynamics to serve your organization’s unique needs. He illuminates Microsoft’s renewed focus on services, via the Interactive Service Hub (ISH) and advanced cross-platform mobile client support. You’ll also find extensive new coverage of key enhancements including xRM, Adxstudio Portals, FieldOne, Parature, Voice of the Customer, and FantasySalesTeam gamification.\u003c\/p\u003e \u003cp style=\"margin: 0px;\"\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp style=\"margin: 0px;\"\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp style=\"margin: 0px;\"\u003eIn addition, this book is part of Sam’s Content Update Program. As Microsoft updates features of Windows 10, sections of this book will be updated or new sections will be added to match the updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection.\u003c\/p\u003e \u003cp style=\"margin: 0px;\"\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp style=\"margin: 0px;\"\u003eWolenik’s example-rich guidance will be invaluable to every IT professional who intends to work with Dynamics CRM 2016, regardless of her experience with Dynamics, Salesforce, or other CRM solutions. Drawing on extensive insider knowledge, he systematically explains how Dynamics CRM 2016 works, why it works that way, and how to maximize its value. You’ll find proven best practices for using every significant Dynamics capability–information available in no other book.\u003c\/p\u003e \u003cp style=\"margin: 0px;\"\u003e \u003cbr\u003e\u003c\/p\u003e \u003cp style=\"margin: 0px;\"\u003eDetailed information on how to…\u003c\/p\u003e \u003cp style=\"margin: 0px;\"\u003e \u003cbr\u003e\u003c\/p\u003e \u003cul\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Compare each version of Dynamics CRM 2016, make your best choice, and deploy painlessly   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Leverage Dynamics CRM 2016 as a complete customer engagement solution for all channels and devices   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Quickly apply capabilities that previously required extensive programming or complex workarounds   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Efficiently manage accounts, leads, campaigns, collateral, cases, contacts, opportunities, orders, products, quotes, invoices, teams, and more   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Integrate schedules, cases, contacts, and product\/service information   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Build powerful automated workflows, processes, and complete solutions   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Customize product catalogs to reduce SKUs, create bundles, and define up-sells or cross-sells   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Capture the Voice of the Customer with powerful new survey tools   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Build state-of-the-art customer service dashboards   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Create seamless, mobile-optimized self-service web portals with Adxstudio   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Make CRM more fun and compelling with FantasySalesTeam games   \u003c\/div\u003e\n\u003c\/li\u003e  \u003cli\u003e   \u003cdiv style=\"margin: 0px;\"\u003e    Extend Dynamics CRM 2016 with custom plug-ins and add-ons   \u003c\/div\u003e\n\u003c\/li\u003e \u003c\/ul\u003e \u003cp style=\"margin: 0px;\"\u003e \u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":46287112143086,"sku":"9780672337604","price":80.63,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/microsoft-dynamics-crm-2016-unleashed","provider":"Book Land AU","version":"1.0","type":"link"}