{"product_id":"microsoft-dynamics-crm-2011-step-by-step","title":"Microsoft Dynamics CRM 2011 Step by Step","description":"\u003cp\u003eThe smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":46286920548590,"sku":"9780735660267","price":34.61,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/microsoft-dynamics-crm-2011-step-by-step","provider":"Book Land AU","version":"1.0","type":"link"}