{"product_id":"managing-stress-and-conflict-in-libraries-paperback-softback","title":"Managing Stress and Conflict in Libraries - Paperback \/ softback","description":"\u003cp\u003eTackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation. \u003c\/p\u003e\u003cp\u003eThis book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. The chapters cover: \u003c\/p\u003e\u003cp\u003ecurrent health and safety concerns \u003c\/p\u003e\u003cp\u003erisk assessment procedure \u003c\/p\u003e\u003cp\u003ethe business case \u003c\/p\u003e\u003cp\u003etaking action to solve interpersonal conflict \u003c\/p\u003e\u003cp\u003ecommunication skills and training \u003c\/p\u003e\u003cp\u003esupport to be expected from the organization. \u003c\/p\u003e\u003cp\u003eAlso included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. \u003c\/p\u003e\u003cp\u003eReadership: This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45576168833262,"sku":"9781856046138","price":92.8,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781856046138.jpg?v=1720966560","url":"https:\/\/bookland.com.au\/products\/managing-stress-and-conflict-in-libraries-paperback-softback","provider":"Book Land AU","version":"1.0","type":"link"}