{"product_id":"managing-professional-service-delivery-hardback","title":"Managing Professional Service Delivery - Hardback","description":"\u003cp\u003eAlthough the nature of service delivery varies significantly from profession to profession, the \u003ci\u003eway\u003c\/i\u003e the service is delivered tends to be fairly consistent among professions—or, at least, it should be. A step-by-step guide, \u003cb\u003eManaging Professional Service Delivery—9 Rules for Success\u003c\/b\u003e\u003ci\u003e \u003c\/i\u003edescribes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-term success in the professional services industry. It details engagement-tested methods for success at every step in delivering a professional service and includes real-life examples from a number of professional service organizations. \u003c\/p\u003e\u003cp\u003eHere’s What You Get:\u003c\/p\u003e\u003cul\u003e \u003cp\u003e \u003c\/p\u003e \u003cli\u003eThe steps for how to develop your niche in the marketplace\u003c\/li\u003e \u003cli\u003eA structure for how to manage professional service delivery, from start to finish\u003c\/li\u003e \u003cli\u003eTips on how to set up an environment and develop a culture that will result in superior service delivery—such that the delivery process incorporates rigorous internal discipline and control\u003c\/li\u003e \u003cli\u003eDiscussion of rapid implementation and deployment concepts that can be attained without compromising internal discipline and control\u003c\/li\u003e \u003cli\u003eExamples of documentation standards for professional service proposals and deliverables (reports)\u003c\/li\u003e \u003cli\u003eDiscussion of application of the \u003ci\u003e9 Rules for Success\u003c\/i\u003e in two engagements conducted by the authors\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003eThe authors draw on their many years of experience in the field of management science to lay out procedures, tools, and techniques that address each step of the life cycle of an engagement—from definition of the services to be delivered, to evaluation of the results with the client. They take a back-to-basics approach that can be used in any size organization, from a sole practitioner to a firm of up to 75 practitioners and support staff as well as larger firms that also may be experiencing sustainability issues with their process improvement initiatives. The book guides you—starting with the 9 Rules—through the maze of obstacles in delivering your professional service.\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45546600071406,"sku":"9781439851425","price":146.4,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781439851425.jpg?v=1720236750","url":"https:\/\/bookland.com.au\/products\/managing-professional-service-delivery-hardback","provider":"Book Land AU","version":"1.0","type":"link"}