{"product_id":"managing-customer-service","title":"Managing Customer Service","description":"\u003cp\u003eSuper series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership \u0026amp; Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S\/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books\/units).\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":44521566568686,"sku":"9780080464190","price":62.39,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9780080464190_dc540d51-24e7-4e6d-b2c7-0845aae1cefb.jpg?v=1704786263","url":"https:\/\/bookland.com.au\/products\/managing-customer-service","provider":"Book Land AU","version":"1.0","type":"link"}