{"product_id":"managing-aggression","title":"Managing Aggression","description":"\u003cp\u003eHow to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:\u003c\/p\u003e\u003cul\u003e \u003cli\u003eempowers individuals by providing a range of useful useful skills that can help in managing aggression\u003c\/li\u003e \u003cli\u003eenables staff placed in difficult or dangerous situations by their employers to address the issue effectively\u003c\/li\u003e \u003cli\u003eclarifies the responsibilities of the manager in ensuring staff are safeguarded\u003c\/li\u003e \u003cli\u003ebuilds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace.\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003eHighlighting examples of good and bad practice, \u003cem\u003eManaging Aggression\u003c\/em\u003e is a book for anyone who has ever faced, or is likely to face, aggression at work.\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45542819725550,"sku":"9780415243803","price":71.39,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9780415243803.jpg?v=1720135598","url":"https:\/\/bookland.com.au\/products\/managing-aggression","provider":"Book Land AU","version":"1.0","type":"link"}