{"product_id":"leading-the-starbucks-way-pb","title":"Leading the Starbucks Way (PB)","description":"\u003ch4\u003eLead Your Business the Starbucks Way\u003c\/h4\u003e\u003cp\u003e\u003cb\u003eForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eOne of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.\u003c\/p\u003e\u003cp\u003eJoseph Michelli, author of the \u003ci\u003eWall Street Journal, USA Today\u003c\/i\u003e, and \u003ci\u003eBusinessWeek\u003c\/i\u003e bestseller \u003ci\u003eThe Starbucks Experience\u003c\/i\u003e, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.\u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eSavor and Elevate \u003c\/li\u003e\n\u003cli\u003eLove to Be Loved \u003c\/li\u003e\n\u003cli\u003eReach for Common Ground \u003c\/li\u003e\n\u003cli\u003eMobilize the Connection \u003c\/li\u003e\n\u003cli\u003eCherish and Challenge Your Legacy\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.\u003c\/p\u003e\u003cp\u003eIn short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e“Michelli shows us how a small Seattle-based chain of coffee shops became one of the most beloved brands on the planet. So grab a cup of coffee, put your feet up, and read this book!”\u003cbr\u003e\u003cb\u003eKen Blanchard, coauthor of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e® and \u003ci\u003eLeading at a Higher Level\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“Culture is everything! This fast-moving, fascinating book gives you countless practical ideas you can use immediately to create a company climate of inspiration and loyalty.”\u003cbr\u003e\u003cb\u003eBrian Tracy, author of \u003ci\u003eFull Engagement\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“Michelli identifies the principles by which Howard Schultz and his team passionately perform in a culture that loves, respects, and rewards suppliers, employees, customers, shareholders, and the community.”\u003cbr\u003e\u003cb\u003eRobert Spector, author of \u003ci\u003eThe Nordstrom Way\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“\u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e provides the key success factors of a lifestyle brand that is globally scaled, locally relevant, and powered by the passion of the Starbucks culture.”\u003cbr\u003e\u003cb\u003eJohn Timmerman, PhD, Senior Strategist of Customer Experience and Innovation, Gallup\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\"Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in \u003ci\u003eThe Starbucks Experience\u003c\/i\u003e.\"\u003cbr\u003e\u003cb\u003e\u003ci\u003eKirkus Reviews\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e","brand":"McGrawHill","offers":[{"title":"Default Title","offer_id":46693343461614,"sku":"9781266046704","price":36.63,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781266046704_55971d4c-8261-4c72-b231-65cfc22c6226.jpg?v=1759382438","url":"https:\/\/bookland.com.au\/products\/leading-the-starbucks-way-pb","provider":"Book Land AU","version":"1.0","type":"link"}