{"product_id":"irs-managing-conflict-in-the-workplace","title":"irs Managing Conflict in the Workplace","description":"Conflict, bullying and harassment can destroy the foundations of the most enterprising organisations\u003cbr\u003eBullying is now a key complaint received by HR departments. Destructive conflict creates stress, which can lead to poor morale and performance, increased staff turnover and an overall decline in organisational effectivenessThe good news is destructive conflict can be reduced – but this is a sensitive issue, requiring managers to call on tried and tested techniques\u003cbr\u003ePublished for HR and line managers, IRS Managing Conflict in the Workplace will help employers to recognise and resolve destructive conflict issues more effectively, enabling them to become more positive, productive and efficient. It gives invaluable advice on conflict prevention, mediation and negotiation; it explains how to manage conflict in a wide variety of situations; and includes guidance on the new statutory requirements for disciplinary and grievance procedures\u003cbr\u003eThe handbook will enable HR professionals to• recognise the sectors, departments and types of individuals most prone to conflic• measure the costs of conflic• understand and comply with the law on the employer’s duty of car• spot potential problems, recognise bullying behaviours, understand the difference between constructive conflict and bullying and harassment, conduct a risk assessment and take preventative actio• establish, communicate and monitor effective policies and procedure• train staff and managers in how to manage conflict effectivel• reach agreement through negotiatio• use conciliation and mediation to resolve difficult situation\u003cbr\u003eAlso included is best practice advice, sample conflict management policies, case studies, checklists and legal compliance.","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":44521365569774,"sku":"9780754523925","price":99.2,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9780754523925.jpg?v=1702051268","url":"https:\/\/bookland.com.au\/products\/irs-managing-conflict-in-the-workplace","provider":"Book Land AU","version":"1.0","type":"link"}