{"product_id":"implementing-itil-configuration-management","title":"Implementing ITIL Configuration Management","description":"Practical, Real-World ITIL Configuration Management—From Start to Finish \u003cp\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eThe IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eNow, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eYou’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eCoverage includes\u003c\/p\u003e \u003cul\u003e \u003cli\u003eAssessing your current configuration management maturity and setting goals for improvement \u003c\/li\u003e\n \u003cli\u003eGathering and managing requirements to align ITIL with organizational needs \u003c\/li\u003e\n \u003cli\u003eDescribing the schema of your configuration management database (CMDB) \u003c\/li\u003e\n \u003cli\u003eIdentifying, capturing, and organizing configuration data \u003c\/li\u003e\n \u003cli\u003eChoosing the best tools for your requirements \u003c\/li\u003e\n \u003cli\u003eIntegrating data and processes to create a unified logical CMDB and configuration management service \u003c\/li\u003e\n \u003cli\u003eImplementing pilot projects to demonstrate the value of configuration management and to test your planning\u003c\/li\u003e\n \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eMoving from a pilot to wide-scale enterprise deployment \u003c\/li\u003e\n \u003cli\u003eDefining roles for deployment and ongoing staffing \u003c\/li\u003e\n \u003cli\u003eLeveraging configuration management information: Reporting and beyond \u003c\/li\u003e\n \u003cli\u003eMeasuring and improving CMDB data accuracy\u003c\/li\u003e\n \u003c\/ul\u003eCovers ITIL version 3. \u003cbr\u003e\n \u003cp\u003e\u003cbr\u003e\n\u003c\/p\u003e \u003cp\u003ePreface xvii\u003c\/p\u003e \u003cp\u003eAcknowledgments xxi\u003c\/p\u003e \u003cp\u003eAbout the Author xxiii\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eChapter 1: Overview of Configuration Management 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I: Planning for Configuration Management 17\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 2: Gathering and Analyzing Requirements 19\u003c\/p\u003e \u003cp\u003eChapter 3: Determining Scope, Span, and Granularity 37\u003c\/p\u003e \u003cp\u003eChapter 4: Customizing the Configuration Management Process 55\u003c\/p\u003e \u003cp\u003eChapter 5: Planning for Data Population 67\u003c\/p\u003e \u003cp\u003eChapter 6: Putting Together a Useful Project Plan 85\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Implementing Configuration Management 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 7: Choosing the Right Tools 99\u003c\/p\u003e \u003cp\u003eChapter 8: Implementing the Process 117\u003c\/p\u003e \u003cp\u003eChapter 9: Populating the Configuration Management Database 127\u003c\/p\u003e \u003cp\u003eChapter 10: Choosing and Running a Pilot Program 137\u003c\/p\u003e \u003cp\u003eChapter 11: Communication and Enterprise Roll Out 149\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Running an Effective Configuration Management System 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 12: Building a Configuration Management Team 163\u003c\/p\u003e \u003cp\u003eChapter 13: The Many Uses for Configuration Information 179\u003c\/p\u003e \u003cp\u003eChapter 14: Measuring and Improving CMDB Accuracy 193\u003c\/p\u003e \u003cp\u003eChapter 15: Improving the Business Value of Configuration Management 207\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eIndex 217\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":46286671413486,"sku":"9780132704311","price":42.3,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/implementing-itil-configuration-management","provider":"Book Land AU","version":"1.0","type":"link"}