{"product_id":"empowerment-hr-strategies-for-service-excellence","title":"Empowerment: HR Strategies for Service Excellence","description":"Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned\u003cbr\u003e When successfully incorporated as part of HR strategy, empowerment can* enable organizations to gain commercial and competitive advantag* become more flexibl* improve employee commitmen* use the skills of individual employees to best advantage and enhance personal capabilities\u003cbr\u003e'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":44520226980078,"sku":"9781138153967","price":63.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781138153967.jpg?v=1702033353","url":"https:\/\/bookland.com.au\/products\/empowerment-hr-strategies-for-service-excellence","provider":"Book Land AU","version":"1.0","type":"link"}