{"product_id":"definitive-guide-to-order-fulfillment-and-customer-service-the","title":"Definitive Guide to Order Fulfillment and Customer Service, The","description":"\u003cp style=\"MARGIN: 0px\"\u003eCo-written by a leading expert in supply chain management and the Council of Supply Chain Management Professionals (CSCMP), this reference brings together authoritative knowledge about all facets of order fulfillment and customer service process management throughout the supply chain.\u003c\/p\u003e \u003cp style=\"MARGIN: 0px\"\u003e \u003c\/p\u003e \u003cp style=\"MARGIN: 0px\"\u003eThe book fully addresses planning, organising, controlling, and coordinating order fulfillment and service operations activities from initial customer inquiry all the way through post sales service. Readers will gain a deep understanding of these crucial processes, which may be the only direct contacts some organisations have with their customers, and can make or break organisational reputations. Coverage includes: \u003c\/p\u003e \u003cul\u003e  \u003cli\u003eBasic concepts of order fulfillment and customer service, and their essential roles in meeting customer expectations \u003c\/li\u003e  \u003cli\u003eKey elements and processes in order fulfillment and customer service, and interactions amongst them \u003c\/li\u003e  \u003cli\u003ePrinciples and strategies for establishing efficient, effective, and sustainable order fulfillment and customer service processes \u003c\/li\u003e  \u003cli\u003eThe critical role of technology in managing order fulfillment and customer service processes \u003c\/li\u003e  \u003cli\u003eRequirements and challenges of \u003ci\u003eglobal\u003c\/i\u003e order fulfillment and customer service processes \u003c\/li\u003e  \u003cli\u003eBest practices for assessing the performance of order fulfillment and customer service processes using standard metrics and frameworks \u003c\/li\u003e \u003c\/ul\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":46286605811950,"sku":"9780133453867","price":88.13,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/definitive-guide-to-order-fulfillment-and-customer-service-the","provider":"Book Land AU","version":"1.0","type":"link"}