{"product_id":"customer-service-training","title":"Customer Service Training","description":"\u003cp\u003eThe Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.\u003cbr\u003e\u003cbr\u003eCustomer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:\u003cbr\u003e• create fantastic customer service to meet your specific needs\u003cbr\u003e• raise the bar for service excellence\u003cbr\u003e• become a more effective and efficient facilitator\u003cbr\u003e• ensure training is on target and gets results\u003cbr\u003e\u003cbr\u003e“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”\u003cbr\u003eFred S. Anton, Chief Executive Officer, Warner Bros. Publications\u003cbr\u003e\u003cbr\u003eOther books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45542595821806,"sku":"9780750663632","price":99.2,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9780750663632.jpg?v=1720129935","url":"https:\/\/bookland.com.au\/products\/customer-service-training","provider":"Book Land AU","version":"1.0","type":"link"}