{"product_id":"customer-service-supply-chain-management","title":"Customer Service Supply Chain Management","description":"\u003cp\u003eDRIVE \u003cb\u003eMORE VALUE \u003c\/b\u003eFROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \n Optimize linked interactions across your entire customer service environment  \u003c\/li\u003e\n \u003cli\u003e \n Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management  \u003c\/li\u003e\n \u003cli\u003e \n Use the business-driven customer service model to align customer services management to business goals, and measure your progress \u003c\/li\u003e\n \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eCustomer Service Supply Chain Management \u003c\/i\u003eoffers expert guidance for managing your supply chain to deliver more innovative and profitable customer experiences.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003ePioneering supply chain management experts Alexandre Oliveira and Anne Gimeno provide a comprehensive overview of the topic, detailed descriptions of each high-value approach, and modern applications and best practices proven at leading companies worldwide. Complementing theoretical texts, they offer deep knowledge of how pioneering customer service management techniques are actually applied in the field. \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eThis book’s content will be exceptionally helpful to both practitioners and students in all areas of supply chain management, customer service, and marketing, including participants in leading certification programs.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eTo build a truly customer-centric business, you must integrate, balance, and optimize four sets of relationships: product, customer, service, and process. By doing this, you empower your business to deliver the high-profit solutions your customers really want: personalized packages of products, services, support, education, and consulting.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003ci\u003eCustomer Service Supply Chain Management \u003c\/i\u003eoffers a complete model and blueprint for achieving these goals. Global supply chain innovators Alexandre Oliveira and Anne Gimeno show how to systematically address key issues ranging from organizational structure, governance, and strategy to day-to-day tactics and operations.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eOliveira and Gimeno help you assess where you stand now, identify gaps and priorities, and move rapidly towards greater effectiveness. They introduce realistic examples, applications, and best practices: all designed to help you translate theory into practice, and practice into \u003ci\u003eprofits\u003c\/i\u003e.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cb\u003eUSE CUSTOMER SERVICE SUPPLY CHAIN MANAGEMENT TO: \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cb\u003eGROW SALES VOLUME: \u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003e  \u003ci\u003eIncrease market share \u003c\/i\u003e  \u003c\/li\u003e\n \u003cli\u003e  \u003ci\u003eAccelerate revenue cycles \u003c\/i\u003e  \u003c\/li\u003e\n \u003cli\u003e  \u003ci\u003eReduce lost sales \u003c\/i\u003e  \u003c\/li\u003e\n \u003cli\u003e  \u003ci\u003eSupport marketing and sales initiatives \u003c\/i\u003e \u003c\/li\u003e\n \u003c\/ul\u003e \u003cp\u003e\u003cb\u003eIMPROVE CUSTOMER EXPERIENCE: \u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003e  \u003ci\u003eAdd customer value \u003c\/i\u003e  \u003c\/li\u003e\n \u003cli\u003e  \u003ci\u003eOptimize cost to serve \u003c\/i\u003e  \u003c\/li\u003e\n \u003cli\u003e  \u003ci\u003eDeliver the right service at the right cost \u003c\/i\u003e \u003c\/li\u003e\n \u003c\/ul\u003e \u003cp\u003e\u003cb\u003eGROW MARGINS: \u003c\/b\u003e\u003c\/p\u003e \u003cul\u003e \u003cli\u003e  \u003ci\u003eReduce cost of sales \u003c\/i\u003e  \u003c\/li\u003e\n \u003cli\u003e  \u003ci\u003eImprove asset management \u003c\/i\u003e  \u003c\/li\u003e\n \u003cli\u003e  \u003ci\u003eBalance service levels and cost structures \u003c\/i\u003e \u003c\/li\u003e\n \u003c\/ul\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":46286722203886,"sku":"9780133764581","price":65.48,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/customer-service-supply-chain-management","provider":"Book Land AU","version":"1.0","type":"link"}