{"product_id":"customer-service-over-the-phone-hardback","title":"Customer Service Over the Phone - Hardback","description":"\u003cp\u003eExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.  ;\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45600284410094,"sku":"9781138412224","price":302.4,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781138412224.jpg?v=1721467675","url":"https:\/\/bookland.com.au\/products\/customer-service-over-the-phone-hardback","provider":"Book Land AU","version":"1.0","type":"link"}