{"product_id":"customer-experience-manual-the","title":"Customer Experience Manual, The","description":"\u003cp\u003eCustomer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. \u003cstrong\u003eThe Customer Experience Book\u003c\/strong\u003e helps you understand where you are now, what to do, and how to improve for your business.\u003c\/p\u003e \u003cp\u003eFrom Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you’ll discover:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eWhy customer experience is so important in business – and how it applies to you \u003c\/li\u003e\n \u003cli\u003eHow to use customer experience tools in your business – step by step guides on how to use CX metrics and how to learn from them \u003c\/li\u003e\n \u003c\/ul\u003e \u003cp\u003eAlongside the theory and practical how-to guidance, there will be a range of examples of ‘thinking differently’ about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned.\u003c\/p\u003e \u003cstrong\u003eThe Customer Experience Book\u003c\/strong\u003e \u003cem\u003e \u003c\/em\u003eshows you how to understand, measure and improve customer experience in your business, whatever your level. \u003cp\u003e\u003cstrong\u003eThe full text downloaded to your computer.\u003c\/strong\u003e With eBooks you can: \u003c\/p\u003e \u003cul\u003e \u003cli\u003esearch for key concepts, words and phrases \u003c\/li\u003e\n \u003cli\u003emake highlights and notes as you study \u003c\/li\u003e\n \u003cli\u003eshare your notes with friends \u003c\/li\u003e\n \u003cli\u003ePrint 5 pages at a time \u003c\/li\u003e\n \u003cli\u003eCompatible for PCs and MACs \u003c\/li\u003e\n \u003cli\u003eNo expiry (offline access will remain whilst the Bookshelf software is installed. \u003c\/li\u003e\n \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eeBooks \u003c\/strong\u003eare downloaded to your computer and accessible either offline through the VitalSource Bookshelf (available as a free download), available online and also via the iPad\/Android app.\u003c\/p\u003e \u003cp\u003eWhen the eBook is purchased, you will receive an email with your access code.  Simply go to \u003ca href=\"http:\/\/bookshelf.vitalsource.com\/\"\u003ehttp:\/\/bookshelf.vitalsource.com\/\u003c\/a\u003e to download the FREE Bookshelf software. After installation, enter your access code for your eBook.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eTime limit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe \u003cstrong\u003eVitalSource\u003c\/strong\u003e products do not have an expiry date. You will continue to access your VitalSource products whilst you have your VitalSource Bookshelf installed.\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":46287287812334,"sku":"9781292148472","price":24.41,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/customer-experience-manual-the","provider":"Book Land AU","version":"1.0","type":"link"}