{"product_id":"conflict-survival-kit","title":"Conflict Survival Kit","description":"\u003cp\u003e\u003cb\u003eFor courses in Organisational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTaking a front-line view, \u003ci\u003eThe Conflict Survival Kit: Tools for Resolving Conflict at Work \u003c\/i\u003efocuses on topics supervisors, team leads and managers need to know to address conflict in organisations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation,  strategies for staying calm during confrontation and a section on managing bullying in the workplace. \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eThe full text downloaded to your computer\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eWith eBooks you can:\u003c\/p\u003e \u003cul\u003e \u003cli\u003esearch for key concepts, words and phrases \u003c\/li\u003e\n \u003cli\u003emake highlights and notes as you study \u003c\/li\u003e\n \u003cli\u003eshare your notes with friends \u003c\/li\u003e\n \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eeBooks \u003c\/strong\u003eare downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. \u003c\/p\u003e \u003cp\u003eUpon purchase, you'll gain instant access to this eBook.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eTime limit\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThe \u003cstrong\u003eeBooks\u003c\/strong\u003e products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":46286786560238,"sku":"9780133072846","price":69.8,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/conflict-survival-kit","provider":"Book Land AU","version":"1.0","type":"link"}