{"product_id":"call-center-dictionary-hardback","title":"Call Center Dictionary - Hardback","description":"\u003cp\u003eYour company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45600274677998,"sku":"9781138412330","price":294.4,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781138412330.jpg?v=1721467424","url":"https:\/\/bookland.com.au\/products\/call-center-dictionary-hardback","provider":"Book Land AU","version":"1.0","type":"link"}