{"product_id":"air-rage","title":"Air Rage","description":"\u003cp\u003eThis book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system.  It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines.  It also builds a synergistic model addressing the traditional conflict between safety and service objectives.  Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":45542578553070,"sku":"9781138256736","price":33.59,"currency_code":"AUD","in_stock":true}],"url":"https:\/\/bookland.com.au\/products\/air-rage","provider":"Book Land AU","version":"1.0","type":"link"}