{"product_id":"a-guide-to-computer-user-support-for-help-desk-and-support-specialists-9781285852683","title":"A Guide to Computer User Support for Help Desk and Support Specialists","description":"\u003cb\u003eAuthor(s): Fred Beisse\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.  This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows© 7 and cloud computing. Leading HelpSTAR© and Microsoft© Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eEAN: 9781285852683","brand":"Cengage Learning","offers":[{"title":"Mixed media product","offer_id":43189011218670,"sku":"9781285852683","price":171.35,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/products\/A-Guide-to-Computer-User-Support-for-Help-Desk-and-Support-Specialists-Book-Land-AU-382.jpg?v=1679297162","url":"https:\/\/bookland.com.au\/products\/a-guide-to-computer-user-support-for-help-desk-and-support-specialists-9781285852683","provider":"Book Land AU","version":"1.0","type":"link"}