{"product_id":"9781264257096","title":"Choose Your Customer: How to Compete Against the Digital Giants and Thrive","description":"\u003cb\u003eAuthor(s): Byrnes, Jonathan L. S., Wass, John S.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\n\n\u003cp\u003e\u003cb\u003eTwo top specialists in profitable growth and innovative customer-supplier relationships show companies of all sizes how to compete with the tech giants—by choosing and providing peerless value to the right customers for long-term success.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eEvery year, managers at companies large and small are finding it harder to compete with the likes of Google and Amazon, who are muscling into their businesses, stealing their customers, and cornering every conceivable market and service. There is, however, a way for companies to survive—and win—in this era of digital behemoths. \u003ci\u003eChoose Your Customer\u003c\/i\u003e is a powerful, consumer-targeted guide that can help managers level the playing field against their biggest competitors. Written by Jonathan Byrnes, the legendary MIT-based expert on profits, pricing, and strategy, and John Wass, a key member of the team that made Staples a major national brand, \u003ci\u003eChoose Your Customer \u003c\/i\u003eshows managers how to:\u003c\/p\u003e\u003cul\u003e \u003cli\u003eIdentify the customers who are the most profitable—and focus on them.\u003c\/li\u003e \u003cli\u003eProvide services and experiences that can’t be replicated by the tech giants, no matter how much data they have, or how much automation they use.\u003c\/li\u003e \u003cli\u003eSupport your chosen customers’ diverse and rapidly evolving needs to accelerate profitability and growth.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThese customer-driven strategies enable leaders to build a uniquely targeted business that the digital giants just can’t match. From unbeatable customer service to superior pricing and product selection, \u003ci\u003eChoose Your Customer\u003c\/i\u003e provides detailed and actionable advice on how to compete successfully with the big guys and how to increase profits as a result.\u003c\/p\u003e\n\n\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eEAN: 9781264257096\u003cbr\u003e\u003cbr\u003eAge Group:  \u003cbr\u003e\u003cbr\u003eNumber of Pages: 288\u003cbr\u003e\u003cbr\u003eWeight: 494.4 gr\u003cbr\u003e\u003cbr\u003e","brand":"McGraw Hill","offers":[{"title":"Hardback","offer_id":43845992120558,"sku":"9781264257096","price":47.1,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781264257096.jpg?v=1740674456","url":"https:\/\/bookland.com.au\/products\/9781264257096","provider":"Book Land AU","version":"1.0","type":"link"}