{"product_id":"9781260474183","title":"Crucial Conversations: Tools for Talking When Stakes are High, Third Edition","description":"\u003cb\u003eAuthor(s): Grenny, Joseph, Patterson, Kerry, McMillan, Ron, Switzler, Al, Gregory, Emily\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\n\n\u003cb\u003eThe 4 MILLION+ bestseller that revolutionized business communications—updated for today’s workplace.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eKeep your cool and get the results you want when faced with crucial conversations. This \u003ci\u003eNew York Times\u003c\/i\u003e bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.\u003cbr\u003e\u003cbr\u003eThe book that revolutionized business communications has been updated for today’s workplace. \u003ci\u003eCrucial Conversations\u003c\/i\u003e provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.\u003cbr\u003e\u003cbr\u003eThis new edition addresses issues that have arisen in recent years. You’ll learn how to:\u003cbr\u003e\u003cbr\u003e· Respond when someone initiates a crucial conversation with you\u003cbr\u003e· Identify and address the lag time between identifying a problem and discussing it\u003cbr\u003e· Communicate more effectively across digital mediums\u003cbr\u003e\u003cbr\u003eWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of \u003ci\u003eCrucial Conversations\u003c\/i\u003e and improve relationships and results.\u003cbr\u003e\u003cbr\u003eWhether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.\u003cbr\u003e\n\n\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eEAN: 9781260474213\u003cbr\u003e\u003cbr\u003eAge Group:  \u003cbr\u003e\u003cbr\u003eNumber of Pages: 304\u003cbr\u003e\u003cbr\u003eWeight: 519.4 gr\u003cbr\u003e\u003cbr\u003e","brand":"McGraw Hill","offers":[{"title":"Paperback \/ softback","offer_id":43845975900398,"sku":"9781260474183","price":29.64,"currency_code":"AUD","in_stock":true},{"title":"Hardback","offer_id":43845975933166,"sku":"9781260474213","price":43.61,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/files\/9781260474183.jpg?v=1740467275","url":"https:\/\/bookland.com.au\/products\/9781260474183","provider":"Book Land AU","version":"1.0","type":"link"}