{"product_id":"9780071830607","title":"Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition","description":"\u003cb\u003eAuthor(s): Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al, Maxfield, David\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\n\n\u003ch4\u003eHold anyone accountable. Master performance discussions. Get RESULTS.\u003c\/h4\u003e\u003cp\u003eBehind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holdsanyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak theirminds, but they do so poorly--often creating whole new sets of problems.\u003c\/p\u003e\u003cp\u003eResearch proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.\u003c\/p\u003e\u003cp\u003eDrawing from 10,000 hours of observations, \u003ci\u003eCrucial Accountability\u003c\/i\u003e teaches you how to deal with common infractions such as:\u003c\/p\u003e\u003cp\u003e\u003ci\u003eAn employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eYour boss just demanded that you meet a deadline you know you can't meet--and he clearly doesn't want to hear complaints about it.\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eYour son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later.\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eFamily members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eA nurse worries about what to say to an abusive physician. She quickly remembers \"how things work around here\" and decides not to say anything.\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003eEveryone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. \u003ci\u003eCrucial Accountability\u003c\/i\u003e teaches you how to deal with violated expectations in a waythat solves the problem at hand without harming the relationship--and, in fact, even strengthens it.\u003c\/p\u003e\u003cp\u003eBroken promises, missed deadlines, poor behavior--they don't just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. \u003ci\u003eCrucial Accountability\u003c\/i\u003e offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRAISE FOR \u003ci\u003eCRUCIAL ACCOUNTABILITY\u003c\/i\u003e:\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Revolutionary ideas ... opportunities for breakthrough ...\"\u003c\/i\u003e -- Stephen R. Covey, author of \u003cb\u003eThe 7 Habits of Highly Effective People\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Unleash the true potential of a relationship or organization and move it to the next level.\"\u003c\/i\u003e -- Ken Blanchard, coauthor of \u003cb\u003eThe One Minute Manager\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"The most recommended and most effective resource in my library.\"\u003c\/i\u003e -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Brilliant strategies for those difficult discussions at home and in the workplace.\"\u003c\/i\u003e -- Soledad O'Brien, CNN news anchor and producer\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"This book is the real deal.... Read it, underline it, learn from it. It's a gem.\"\u003c\/i\u003e -- Mike Murray, VP Human Resources and Administration (retired), Microsoft\u003c\/p\u003e \n\n\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eEAN: 9780071830607\u003cbr\u003e\u003cbr\u003eAge Group:  \u003cbr\u003e\u003cbr\u003eNumber of Pages: 304\u003cbr\u003e\u003cbr\u003eWeight: 567 gr\u003cbr\u003e\u003cbr\u003e","brand":"McGraw Hill","offers":[{"title":"Hardback","offer_id":43845920555246,"sku":"9780071830607","price":43.61,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/products\/Crucial-Accountability-Tools-for-Resolving-Violated-Expectations-Broken-Commitments-and-Bad-Behavior-Second-Edition-Book-Land-AU-851.jpg?v=1679697739","url":"https:\/\/bookland.com.au\/products\/9780071830607","provider":"Book Land AU","version":"1.0","type":"link"}