{"product_id":"9780071769969","title":"Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns","description":"\u003cb\u003eAuthor(s): Benjamin, Ben, Yeager, Amy, Simon, Anita\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\n\n\u003ch4\u003eOne of the \u003ci\u003eNew York Post\u003c\/i\u003e's Top 10 Best Career Books of 2012\u003c\/h4\u003e\u003cp\u003e\u003cb\u003eRepair communication breakdowns on the spot and drive positive results in every conversation \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eFailed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eConversation Transformation\u003c\/i\u003e gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:\u003c\/p\u003e\u003cp\u003e\u003cb\u003eAWARENESS\u003c\/b\u003e\u003cbr\u003eLearn to recognize an ineffective communication pattern the instant it occurs\u003c\/p\u003e\u003cp\u003e\u003cb\u003eACTION\u003c\/b\u003e\u003cbr\u003eUse specific new strategies to turn the conversation in a better direction\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRACTICE\u003c\/b\u003e\u003cbr\u003eEngage in repeated, structured practice to turn those actions into new habits\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eConversation Transformation\u003c\/i\u003e:\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.”\u003cbr\u003e\u003cb\u003e—SHEILA HEEN and DOUGLAS STONE, bestselling authors of \u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.”\u003cbr\u003e\u003cb\u003e—SENATOR JOHN F. KERRY\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e“Practical, inspiring, and powerful. You will never look at your conversations the same way again.”\u003cbr\u003e\u003cb\u003e—SUZANNE BATES, bestselling author of \u003ci\u003eSpeak Like a CEO\u003c\/i\u003e and \u003ci\u003eDiscover Your CEO Brand\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eEAN: 9780071769969\u003cbr\u003e\u003cbr\u003eAge Group:  \u003cbr\u003e\u003cbr\u003eNumber of Pages: 256\u003cbr\u003e\u003cbr\u003eWeight: 348.4 gr\u003cbr\u003e\u003cbr\u003e","brand":"McGraw Hill","offers":[{"title":"Paperback \/ softback","offer_id":43845765497070,"sku":"9780071769969","price":33.14,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/products\/Conversation-Transformation-Recognize-and-Overcome-the-6-Most-Destructive-Communication-Patterns-Book-Land-AU-834.jpg?v=1679657592","url":"https:\/\/bookland.com.au\/products\/9780071769969","provider":"Book Land AU","version":"1.0","type":"link"}