{"product_id":"9780071768337","title":"Perfect Phrases for Healthcare Professionals: Hundreds of Ready-to-Use Phrases","description":"\u003cb\u003eAuthor(s): Rotte, Masashi, Lopez, Bernard\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\n\n\u003cp\u003e\u003cb\u003eTHE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIn the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.\u003c\/p\u003e\u003cp\u003e\u003ci\u003ePerfect Phrases™ for Healthcare Professionals\u003c\/i\u003e has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eRespond to patients’ concerns empathetically and professionally\u003c\/li\u003e\n\u003cli\u003eResolve confl icts with colleagues and staff members\u003c\/li\u003e\n\u003cli\u003eBreak bad news with clarity and sensitivity\u003c\/li\u003e\n\u003cli\u003eDeal with suspected child abuse or other illegal activity\u003c\/li\u003e\n\u003cli\u003eDisclose medical errors with honesty and tact\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eEAN: 9780071768337\u003cbr\u003e\u003cbr\u003eAge Group:  \u003cbr\u003e\u003cbr\u003eNumber of Pages: 144\u003cbr\u003e\u003cbr\u003eWeight: 152.9 gr\u003cbr\u003e\u003cbr\u003e","brand":"McGraw Hill","offers":[{"title":"Paperback \/ softback","offer_id":43845764546798,"sku":"9780071768337","price":21.79,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/products\/9780071768337_bedb3c91-b91f-45f4-b016-96fc8e69342b.jpg?v=1671235825","url":"https:\/\/bookland.com.au\/products\/9780071768337","provider":"Book Land AU","version":"1.0","type":"link"}