{"product_id":"9780071745093","title":"The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service","description":"\u003cb\u003eAuthor(s): Scannell, Edward E., Rickenbacher, Colleen\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\n\n\u003cb\u003eMore than 700,000 books sold in the Big Book series!\u003c\/b\u003e\u003ch4\u003eAlways say and do the right thing at the right time!Developing the necessary skills critical to teamwork and company success—taught in a fun group format\u003c\/h4\u003e\u003cp\u003eMeeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. \u003ci\u003eThe Big Book of People Skills Games\u003c\/i\u003e offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.\u003c\/p\u003e\u003cp\u003eThese short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Big Book of People Skills Games\u003c\/i\u003e helps you:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eImprove internal and external communication \u003c\/li\u003e\n\u003cli\u003ePromote group thinking on potential problems facing the company\u003c\/li\u003e\n\u003cli\u003eBuild stronger relationships with coworkers and clients\u003c\/li\u003e\n\u003cli\u003eTeach your team about proper work procedures\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis is the complete reference for enhancing interpersonal skills—both personally and professionally—from the trusted Big Book series. \n\n\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eEAN: 9780071745093\u003cbr\u003e\u003cbr\u003eAge Group:  \u003cbr\u003e\u003cbr\u003eNumber of Pages: 272\u003cbr\u003e\u003cbr\u003eWeight: 477.2 gr\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"McGraw Hill","offers":[{"title":"Paperback \/ softback","offer_id":43845755666670,"sku":"9780071745093","price":45.36,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/products\/9780071745093_c6ad47c3-ee6c-4019-9d02-11ef7af3ea0f.jpg?v=1671235230","url":"https:\/\/bookland.com.au\/products\/9780071745093","provider":"Book Land AU","version":"1.0","type":"link"}