{"product_id":"9780071745062","title":"Perfect Phrases for Customer Service, Second Edition","description":"\u003cb\u003eAuthor(s): Bacal, Robert\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\n\n\u003ch4\u003eTHE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME\u003c\/h4\u003e\u003cp\u003eYou've heard it a million times: \"The customer is always right.\" But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.\u003c\/p\u003e\u003cp\u003e\u003ci\u003ePerfect Phrases for Customer Service\u003c\/i\u003e, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDefusing bad situations before they get worse\u003c\/li\u003e\n\u003cli\u003eHandling complaints patiently and professionally\u003c\/li\u003e\n\u003cli\u003eSatisfying customers and increasing sales\u003c\/li\u003e\n\u003cli\u003eBuilding long-term relationships with important customers\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eEAN: 9780071745062\u003cbr\u003e\u003cbr\u003eAge Group:  \u003cbr\u003e\u003cbr\u003eNumber of Pages: 256\u003cbr\u003e\u003cbr\u003eWeight: 259.9 gr\u003cbr\u003e\u003cbr\u003e","brand":"McGraw Hill","offers":[{"title":"Paperback \/ softback","offer_id":43845755601134,"sku":"9780071745062","price":26.15,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/products\/9780071745062_31cc5b48-94a8-49e8-bb2d-5bdd68ca68e8.jpg?v=1671235220","url":"https:\/\/bookland.com.au\/products\/9780071745062","provider":"Book Land AU","version":"1.0","type":"link"}