{"product_id":"9780071497923","title":"Built to Serve: How to Drive the Bottom Line with People-First Practices","description":"\u003cb\u003eAuthor(s): Sanders, Dan J., Covey, Stephen, Blanchard, Ken\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\n\n\u003cp\u003eIn \u003ci\u003eBuilt to Serve\u003c\/i\u003e, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.\u003c\/p\u003e\u003cp\u003eLeaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.\u003c\/p\u003e\u003cp\u003eThe time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eTreat your customers like partners\u003c\/li\u003e\n\u003cli\u003eCreate a people-centered culture in a numbers-focused world\u003c\/li\u003e\n\u003cli\u003eCommunicate your organization's vision\u003c\/li\u003e\n\u003cli\u003eFocus on strengths, not weaknesses\u003c\/li\u003e\n\u003cli\u003eTie performance to the success of your mission\u003c\/li\u003e\n\u003cli\u003e Reduce your employee turnover\u003c\/li\u003e\n\u003cli\u003eBuild communities connected by an emotional bond\u003c\/li\u003e\n\u003cli\u003eEnsure sustainability and growth-with an eye on the principles that allowed your success in the first place\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhen you're built to serve, employees come to work because they want to, not just because they have to. \u003ci\u003eBuilt to Serve\u003c\/i\u003e is your hands-on guide to seeking this higher purpose.\u003c\/p\u003e\n\n\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eEAN: 9780071497923\u003cbr\u003e\u003cbr\u003eAge Group:  \u003cbr\u003e\u003cbr\u003eNumber of Pages: 200\u003cbr\u003e\u003cbr\u003eWeight: 399.2 gr\u003cbr\u003e\u003cbr\u003e","brand":"McGraw Hill","offers":[{"title":"Hardback","offer_id":43845708710126,"sku":"9780071497923","price":57.58,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0630\/9612\/7726\/products\/Built-to-Serve-How-to-Drive-the-Bottom-Line-with-People-First-Practices-Book-Land-AU-465.jpg?v=1679396299","url":"https:\/\/bookland.com.au\/products\/9780071497923","provider":"Book Land AU","version":"1.0","type":"link"}